[WiP] Build for Humans

I’ve wanted to write about all the frustrating things I see that actually harm people. I’d thought of writing it about designing apps for older people, but I realized that it’s not just old people. These design failures are bad for everyone who hasn’t done it all before. I use humans to refer to people who aren’t ‘in the know’ about how the thing works.

Hidden menus

Assumed knowledge

Abstract Icons and Acronyms

No single step actions

Forgotten purpose


Pretty, Non-Functional Images

Design for Failure

Duct Tape